Click on Re-Authorize to re-authenticate your account. To re-authenticate, navigate back to the app. You will receive an injected message in your Thryv inbox when this happens. In the event your Facebook authentication is revoked, you may need to re-authenticate. These extensions can affect the way Facebook accesses and shares information and disrupt the install process. If any of the pop-ups in the installation process fail to appear, you may need to turn off your pop-up blocker, or any external privacy extensions you have on your browser. The installation is complete at this point. Click on OK and the pop-up window will close. Once you are finished, you will see a confirmation screen. Once you are ready to install click on Install. If your business page does not appear, or if you want to add more business pages (note that they must all be managed by the same Facebook profile), click on Add Pages to connect more. Keep in mind that turning off any of these permissions could affect the performance of your Inbox. Next, review the permissions for connecting your Thryv inbox and Facebook Messenger. Check the box for the one you want to connect, and click on Next. A permission level any lower than Admin will result in an error and will not install the app.Ĭonfirm you are signed in to the correct Facebook account and click on " Continue As (Your Name)"Īfter logging in to Facebook, you will see all of the business pages connected to your Facebook account. Note: The Facebook profile signed into must be an Admin on the business page. Thryv will not gain access to your personal page in any way, except to log in to your Business Page. It will sign into your personal Facebook page only momentarily, and then will sign into your Business Page. You will then be prompted to log in to your Facebook account, or "continue as" if you are already signed in. Next, review the permissions that Thryv will need to connect to Facebook, then check the box accepting the terms and conditions and click on Connect To Facebook Account To connect your Facebook Business Messenger to Thryv, navigate to the App Market, and select the Facebook Business Messenger app. In order to use Facebook Messenger, you will need to have a business page created on Facebook, and you will need the login credentials to a Facebook profile that is an Admin on that Facebook Business Page.
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